Questions, answered.
Everything about CallerTool, your report and your account.
About CallerTool
5 questions
What is a reverse phone lookup?
You enter a US phone number and CallerTool’s engine finds who it belongs to — the owner’s name, age and address, their profiles and photos, and the reputation of the line — and builds it all into one report.
How does CallerTool work?
Enter a US number. Our engine matches it against our phone, identity and reputation data, scores the line, and builds the report while you wait.
Is it legal?
Yes. CallerTool is built for personal, informational use. It is not a consumer reporting agency, and a report may not be used for employment, credit or tenant screening, or for any similar purpose.
Which numbers can I look up?
Any US phone number — mobile, landline or VoIP. We don’t cover numbers outside the US yet.
Do I need an account?
Yes — your reports live in your account so you can come back to them any time.
Your report
6 questions
What does a report include?
Fifteen sections: the line and its carrier, our reputation score, the owner’s name, age and location, address history, email addresses, other phone numbers, work and education, social profiles, possible photos, relatives and associates, and how often the number has been searched. What appears depends on the number.
How accurate is it?
Our engine matches on what’s on record for the number and scores what it finds. Results vary by number — some numbers have a long history, others very little.
How long does it take?
Seconds to about a minute. Our engine builds the report while you wait, and it opens in your account the moment it’s ready.
Is the owner notified?
Yes. The owner is never notified or contacted, and your searches live only in your account.
Can I download a report?
Yes — as a PDF, for $1.95 a report, or unlimited for $4.95 a month.
Can I look up more than one number?
Every report costs one credit. The trial comes with two, the monthly plan with twenty a month, and you can buy more any time.
Billing & subscription
8 questions
What does the trial include?
Two reports and full access to every section, for 24 hours, for $1.25.
What happens after 24 hours?
Unless you cancel, the trial becomes the monthly plan: $49.95 a month for 20 reports. Cancel any time and you won’t be charged again.
Do unused reports carry over?
Yes — while your subscription runs, unused reports roll into the next month and keep adding up. They expire when the subscription ends.
How do I cancel?
Any time, from your account — or from the cancel page. Cancel subscription
Can I get a refund?
Should our services fall short of your expectations for any reason, you can request a refund by contacting us. Refund requests are reviewed one by one, with customer satisfaction as our primary goal. Have the email you signed up with ready.
Why is there a charge from CallerTool on my statement?
You, or someone using your card, started a trial or a subscription with us. Log in to see your account, or contact us with the email and the date and we’ll look. Contact us
What payment methods do you accept?
Credit and debit cards, Apple Pay and Google Pay.
Is my card safe?
We never see or store your full card details — our payment provider handles them.
Your account
5 questions
How do I log in?
With the email and password you signed up with — or with Google, Facebook or Apple, if that’s how you signed up. Log in
I forgot my password
Use ‘Forgot password?’ on the login page and we’ll email you new password details.
How do I change my email?
From your account page — use Edit Email beside your address. We send a code to the new address to confirm it’s yours.
Where are my reports?
In your account, under Reports — every report you’ve opened stays there.
How do I delete my account?
Contact us from the email on your account and we’ll delete it for you. Contact us
Privacy & legal
5 questions
Is my search private?
Yes. The owner is never notified or contacted, and your searches live only in your account.
Is CallerTool a consumer reporting agency?
No. CallerTool is not a consumer reporting agency under the FCRA, and a report may not be used for employment, credit or tenant screening, or any similar purpose.
How do I remove my number from CallerTool?
Use the opt-out page — a text to your number confirms it’s yours, and we stop showing it. Opt-out page
Do you sell my data?
No. Your details run your account and your reports, nothing else — the Privacy Policy has the full picture. Privacy Policy (opens in a new tab)
What can’t I use CallerTool for?
Stalking, harassment, or screening anyone for a job, credit or a home. CallerTool is for personal, informational use only.