Privacy Policy

1. About This Privacy Policy

This privacy policy sets out how CallerTool (“CallerTool”, “we”, “our” or “us”) handles information, and it was drafted to stay practical to read while still respecting your privacy. It applies whenever you browse our website or make use of our Services. We may revise this privacy policy from time to time, and any revised version will be published on CallerTool’s website (www.callertool.com).

2. Information We Collect

What the Service collects — personal or otherwise — depends on how you interact with it.

Personal and non-personal information reaches us along three routes: 1) data gathered automatically, 2) data you choose to give us, and 3) data supplied by third parties.

2.1. Information gathered automatically

This covers:

Data held in cookies or comparable mechanisms placed on your device, used only where you have given consent. Our Cookies Policy explains this in more detail.
The IP address the connection is made from, the type of device in use and its characteristics, the operating system version, the browser type, the language, the date, the country, the time of the request, the referring URL and the mobile network involved, among other details.
How the Service is used, together with any errors that surface while you use it.
Location data derived from the IP address the connection is made from.
callertool.com may additionally use Google advertising tags (gtag) and ad-click identifiers for advertising measurement and conversion reporting, including conversion events we report to Google.

2.2. Information you provide voluntarily

This covers:

The details callertool.com needs to set up your user profile on the Service; at minimum, the fields marked with an asterisk must be completed: email address, telephone number, first and last name, and payment details.
The phone number you look up also has to be entered. By entering it you confirm that you obtained the number lawfully and with the prior consent of its owner.
Any information, personal or otherwise, contained in messages you send through the contact or feedback channels available on the Service — for instance your name, alias or email address.

2.3. Information supplied by third parties

This covers:

Details passed on by payment systems or card processors, such as when a purchase was made and how much it came to.

3. How Do We Process Your Information?

Your information is used to deliver, improve and administer our Services, to correspond with you, to protect security and prevent fraud, and to meet our legal obligations. Where you give us consent, we may also use it for further purposes.

The reasons we handle personal information vary with the way you engage with our Services, and include: enabling account creation and authentication, and otherwise administering user accounts.

We may handle your information so that you are able to open an account, sign in to it, and keep it in working order.

Where necessary, we may use your information to ask for feedback and to get in touch with you about your use of our Services, as well as to send you marketing and promotional messages.

Personal information you send us may be used for our marketing purposes, provided this matches the marketing preferences you have set.

We may examine how our Services are used in order to understand them better and make improvements.

4. How We Share Personal Information

There are particular circumstances, described in this section, in which we may share information, and particular categories of third party with whom we may share it. We may pass your data to external providers (“third parties”) that carry out services for us or on our behalf and that need access to the data in order to do that work. Such third parties include, but are not limited to:

Payment Processors
Data Analytics Services
Ad Networks.

Sharing your personal information may also be necessary in the following situation:

Delivering our Services; Support.

Personal information such as, but not limited to, your name and email address is used for customer service matters. That includes, for example, replying to the questions you send us.

The legal bases for this processing are the performance of our contract with you, compliance with our legal obligations, and our legitimate interests. Our legitimate interests here are upholding our policies and guarding against fraud and misuse of our Services.

Payments.

Our third-party payment processors supply us with certain details of your payment instruments so that we can link them to your account on the Services and issue statements, invoices and payment reminders.

The legal bases for this processing are the performance of our contractual obligations, the protection of our legitimate interests — here the provision of our Services — and compliance with the legal obligations that apply to us.

Improving our Services.

We gather and examine information about you and the way you use our Services in order to make them more usable and more effective.

The legal basis for this processing is our legitimate interests, which here are providing and improving our Services.

Marketing and Advertising.

We may use tracking technologies, which can pick up personal information, in order to show you advertisements tailored to you while you visit our Services.

The legal bases for this processing are your consent, where consent is required, together with our legitimate interests. Our legitimate interests here are offering you services, content and advertising that better match what interests you.

Integrity.

We may process certain information about you and about your use of the Service in order to preserve the integrity and security of the Services, prevent fraud, confirm your identity and enforce our policies.

Services.

Information we have collected is provided or sold to users of our Services. Those Services are used mainly for identity verification, compliance, fraud prevention, content enrichment and investigations.

The legal basis for this processing is our legitimate interests, and the aim of preventing fraud.

Meeting applicable legal requirements.

Applicable laws may oblige us to collect, keep or disclose your personal information.

Business transfers

We may share or transfer your information in connection with, or while negotiating, any merger, sale of company assets, financing arrangement, or acquisition of all or part of our business by another company.

Where information is received under the EU-US Data Privacy Framework (EU-U.S. DPF), the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) or the UK-US Data Privacy Framework (UK-U.S. DPF), CallerTool will oblige by contract any third party to which it discloses personal information to safeguard that information in line with this Policy, giving it a level of protection at least equal to the one required by the Data Privacy Framework Principles. Residents of the EU, the UK and Switzerland may opt out of disclosures of this kind. CallerTool may be liable to individuals where it fails to comply with the law or with this Policy in handling onward transfers of their information to third parties.

5. How Do We Handle Your Social Logins?

Registering or signing in to our Services with a social media account may give us access to certain information about you.

Our Services let you register and log in using your Google login, Apple Login and others. If you take that route, Google or Apple will pass us some of your profile information. Exactly what we receive depends on what you have chosen to make public on that Google or Apple account, but it commonly includes your name and email address.

We will retain your personal information only for as long as the purposes described in this privacy notice require, unless a longer retention period is required or permitted by law (for tax, accounting or other legal reasons, for example).

Once there is no longer a legitimate business reason to process your personal information, we will either delete or anonymize it. Where that is not feasible — for instance because the information sits in backup archives — we will store it securely and keep it isolated from any further processing until deletion becomes possible.

6. Commitment to Children’s Privacy

Protecting the privacy of minors matters to us. To comply with a range of privacy regulations, CallerTool is not at present directed at, or otherwise intended for, anyone under the age of 18. Our Services are therefore offered only to people aged 18 or over and, in line with our terms of service, should be used only by them. If you are under 18, please do not use CallerTool’s Service.

CallerTool also never knowingly sells or publicly discloses personal information that is linked to a minor.

7. Cookies

To improve the quality of our Services, CallerTool may use cookies, pixels, beacons, local storage and comparable technologies (“Tracking Technologies”). A cookie is a small data file placed on your computer the first time you visit a website. It normally carries an identification number that is unique to the computer you are using. Identifiers of this kind help us understand our users better and see how they use the website and the Services. Cookies can raise the quality of service — recognizing a visitor who returns to the site, presenting the site in the language and settings that visitor has chosen, and keeping the visitor’s account secure — and they help us put relevant information and offers in front of our customers and prospects. If you would rather not accept them, you can configure your browser to reject all cookies or to alert you whenever one is sent; in that case your browser will send us a special signal telling us to stop tracking your activity. To learn more, and to switch off certain third-party targeting and advertising cookies, visit the following third-party webpages:

8. Third Party Websites

The CallerTool Services contain links to third party websites and embed elements from third party web services such as Google Maps; in addition, information from your query may be relayed to third party data feeds to produce further results. When you use CallerTool’s Services or follow a link to a third-party website, some details about you and your query become visible to the services that follow. Even where a third-party website or service is affiliated with us, linked sites, services and data feeds are outside our control, and each maintains privacy and data collection practices of its own, independent of CallerTool. We therefore have neither responsibility for nor control over the content or the privacy policies of those third-party websites or services, and we encourage every user to read the privacy policy of each and every website linked from or embedded in callertool.com.

9. Opt-Out / Data Removal Procedure

We take your privacy seriously and recognize your right to control how your personal information appears in our search results. What follows describes the opt-out process, the verification we require, the applicable legal disclaimers and the limits of an opt-out request. Removing a phone number from our search database requires the steps below:

Go to our dedicated Phone Opt-Out Page (opens in a new tab).
Enter the phone number you want taken out of our publicly available search results.
Confirm that the number belongs to you by entering the one-time password (OTP) sent to the contact method you submitted.
Once verification succeeds, the number you submitted is permanently withdrawn from our publicly accessible search results. Later searches for the opted-out contact information will return the message: 'Sorry, we cannot check this user since this phone number has been opted out from the search.'

Verification of ownership is required in order to guard against fraudulent opt-out requests and unauthorized changes to search data. Where a user cannot demonstrate ownership by correctly entering the one-time password (OTP) sent to the contact method provided, we will not be able to process the opt-out request, and the message shown will read: 'Sorry, we cannot opt out the phone number that you cannot verify ownership of.' The number remains searchable in our database until a valid opt-out request has been completed. To the extent applicable law permits, we may decline, postpone or narrow an opt-out request whenever we reasonably believe it is fraudulent, cannot be verified, comes from an unauthorized party, is abusive, or could be completed only by disclosing further personal data.

Please note that the opt-out mechanism described in this Section covers only personal identifiers (phone numbers, for example) that our interface would otherwise display on the basis of information retrieved in real time through licensed APIs and OSINT sources; we do not keep a persistent people-search database of our own. Approving an opt-out means we stop displaying the opted-out identifier within CallerTool, but we have no way of removing or suppressing the same information at third-party or public sources, which may repopulate it over time; should that happen, you can submit another opt-out so that we suppress it again.

An opt-out request reaches only our platform. It neither affects nor removes information that may be obtainable through third-party databases, public records, social media, government websites or other external sources. External data repositories are not under our control, and opting out of our database does not stop third parties from accessing or displaying the same information obtained independently. Although we take reasonable steps to remove opted-out data, the same information may re-enter our database later if it is picked up from publicly available sources; in that event, a fresh opt-out request may be needed to keep it out of our search results.

Every opt-out request covers only the phone number submitted and does not extend to any other contact details connected with the user. Anyone wishing to remove several phone numbers must submit a separate request for each one. Opt-out requests generally operate prospectively (that is, on future display within CallerTool). That said, to the extent technically feasible and required by applicable law, we will take reasonable steps to (a) keep opted-out identifiers out of future displays within CallerTool and (b) where the Reports History / Cached Reports feature is enabled, delete, de-identify or restrict access to Cached Reports containing the opted-out identifier. Even so, outputs generated earlier may stay available to the user who generated them until the applicable retention period expires or that user deletes them, unless applicable law obliges us to delete them sooner or to restrict access to them.

In submitting an opt-out request, users acknowledge and agree that, while we offer the opt-out process as part of our commitment to privacy rights, we bear no responsibility for whether third-party entities that may collect, use or distribute the same information comply with the privacy laws that apply to them. We give no guarantee that opted-out data will be permanently or universally inaccessible, particularly where the information is repopulated from external sources beyond our control. It is up to users to make sure that the information they submit for opt-out is accurate and matches the phone number they want removed; we are not responsible for incomplete, incorrect or duplicate opt-out submissions. Our ability to prevent opted-out data from being displayed extends no further than our own platform, and does not reach data aggregation services, other search engines or third-party websites that independently collect and display similar information.

Users with questions about the opt-out process, or who need assistance with it, are welcome to contact our support team. We reserve the right to change the opt-out process and the policies connected with it at our discretion, in compliance with applicable laws and best practices.

10. Data Subject Rights

CallerTool recognizes the rights of access held by certain individuals. Where privacy regulation applies to you, the following rights may be available to you in respect of your personal data:

Right to Delete. You may request the erasure of your personal data.
Right to Rectification. You may have inaccurate or incomplete personal data corrected without undue delay.
Right to Restrict. You may ask us to limit the processing of your personal data.
Right to Object. You may object to our processing of your personal information.
Right to Portability. You may move, copy or transfer personal data easily from one organization to another.
Right to Opt-Out of the Sale of Data (CCPA). You may opt out of having your personal data sold.
Right to Opt-Out of Automated Decision Making. You may opt out of automated decisions taken on the basis of your personal data.

You may exercise your rights by sending us a request through the following methods:

Email: support@callertool.com

11. International Transfers

Information CallerTool collects may be held in the United States, or in any other country where CallerTool or its agents run facilities. By using CallerTool, you consent to transfers of that kind beyond your own country. As regards personal information CallerTool receives from its EU based customers, CallerTool follows whichever transfer mechanism(s) are in place at the relevant time.

12. Data Security

We have put administrative, technical and physical safeguards in place to help prevent unauthorized access to, use of, or disclosure of your personal information.

We aim to protect your information and keep it confidential, but no guarantee of security can be given for any information. Sending information across the internet always carries a degree of risk, and there is likewise a risk that someone will find a way around our security systems. As a result, although we work to protect your personal information, we cannot ensure or warrant the security and privacy of the personal information or other content you transmit using the Services or Websites, and you do so at your own risk. We therefore encourage you to exercise discretion over the personal information you choose to disclose.

13. Personal Data Controller

acts as Data Controller and is responsible for collecting, processing and storing personal data in a manner that complies with the applicable data protection laws, so that your privacy stays protected.

14. How to Contact Us

Should you have questions, concerns or complaints, or should you wish to exercise your rights, please reach us at:

support@callertool.com

Last Updated: August 1, 2026